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Refund and Returns Policy
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At ViceFastPrint, customer satisfaction is our top priority. We take great care in ensuring the quality of all our printed products. However, due to the nature of custom printing, all sales are generally considered final. Please review the following policy carefully:
1. Returns
As all our products are custom printed, we do not accept returns unless the item is defective, damaged, or significantly different from what was approved.
2. Refunds
Refunds will only be issued under the following conditions:
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The product is damaged or defective upon delivery.
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The product is significantly different from the approved design or order specifications.
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There is a printing error caused by ViceFastPrint (not the customer’s submitted design).
To be eligible for a refund, please notify us within 3 days of receiving the order. You must provide:
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Your order number
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Clear photos showing the issue
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A description of the problem
Once we review and approve your claim, we will process the refund or offer a reprint at no additional cost.
3. Non-Refundable Situations
We cannot offer refunds or reprints in the following cases:
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Design errors provided by the customer (spelling mistakes, wrong colors, low-resolution images)
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Minor color variation due to screen-to-print differences
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Delays caused by incorrect address or customer unavailability
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Changes requested after the order has gone into production
4. Cancellations
Orders can only be canceled within 1 hour of placement, provided production has not yet started. Once printing has begun, cancellation or changes are not possible.
5. Contact Us
If you believe there is a problem with your order, please contact us at:
📧 Email: support@vivefastprint.com
📞 Phone: +971 501045892
📍 Address: dubai-UAE