Customer support
Refunds and Returns
Printed goods are produced to an approved, customer-specific specification. If you believe an order does not match that specification, contact us so the issue can be reviewed.
Report an issue
Please provide the order or quotation reference, a description of the problem, the affected quantity and clear photographs. Keep the printed items and packaging available while the review is in progress.
Artwork and specification
Requests are assessed against the artwork, dimensions, material, quantity and finishing approved before production. Errors present in customer-approved artwork are not production defects.
Custom printed products
Because printed products are customized, they cannot normally be returned simply because they are no longer required. Do not send products back before receiving return instructions.
Review outcome
After reviewing the evidence and approved specification, we will explain the available resolution. Depending on the circumstances, this may involve further inspection, correction, replacement, reprint or another agreed resolution.
Contact us
Use the contact page and include your order details. For a new project, please request a printing quote.